We keep your store operations running smoothly.
Reach out for onboarding assistance, billing questions, bug reports, data synchronization guidance, or general product help for HSB Inventory POS.
Support desk availability
Urgent sync or cash register issues submitted during off-hours are monitored by our emergency on-call team.
Email Support
Send technical, account, or operational questions directly to our support engineers.
Contact Technical Support →
customerservice@yngph.com
Billing & Subscription
Contact us for plan upgrades, renewals, official receipts, invoices, or GCash payment verifications.
Contact Billing Support →Onboarding & Setup
Need assistance configuring staff roles, stock categories, or hardware registers for your store?
Request Onboarding Help →What to include in your support ticket
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Shop & Account Details
Your registered business name and account email address.
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Issue Overview & Timestamp
A concise explanation of the issue and approximately when it occurred.
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Device & Workstation Info
Whether you were using the web application, tablet register, or Android APK.
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Screenshots or Error Messages
Attach visual captures or error text to help our team diagnose the root cause faster.
Priority categories & response SLAs
Target Response Times
🚨 Critical Operational Outage: Within 4 business hours
💬 General Technical & Account Questions: Within 1 business day
💳 Billing & Plan Onboarding: Within 1 to 2 business days
Frequently asked support questions
Find immediate answers to common operational and account topics below.
What happens if the internet goes down in our store?
HSB Inventory POS is designed offline-first. Cash registers continue processing sales locally. Once internet connectivity is restored, all queued transactions automatically sync to the server without losing records.
How do I report or correct inventory discrepancies?
Send the affected item SKU, product name, and approximate time of discrepancy to support. Our team will inspect audit logs and assist shop owners in recording inventory adjustments.
Can I request user role or permission changes?
Yes. Authorized store owners or administrators can request password resets, role elevation (e.g. Cashier to Manager), or user deactivation through support.
Where do I submit privacy or data requests?
Send an email to customerservice@yngph.com with "Privacy Request" in the subject line for priority routing to our data protection team.