Email Support
Send account, technical, or privacy-related concerns to our support team.
customerservice@yngph.comBilling Help
Contact us for renewals, subscription plans, invoices, or payment confirmations.
customerservice@yngph.comImplementation Help
Need staff training or setup assistance? Our onboarding team can help you get started.
customerservice@yngph.comWhen contacting support, include:
- Your business name and registered account email.
- A short description of the issue and when it started.
- The device or workstation affected.
- Screenshots or error messages when available.
- Whether the concern affects online sync, offline use, billing, or reporting.
Priority issue categories
Critical operational issues: within 4 business hours
General technical or account questions: within 1 business day
Billing and onboarding requests: within 1 to 2 business days
Common support questions
What if the internet is down?
The system is designed to continue core transactions offline and synchronize records once connectivity becomes stable again.
How do I report incorrect inventory data?
Send the affected item details, screenshots, and the approximate time of the issue so support can review audit activity and recommend corrections.
Can I ask for user account changes?
Yes. Authorized account owners may request password resets, role updates, and account deactivation through the support team.
Where do I send privacy-related requests?
Use support@hsbinventorypos.com and include "Privacy Request" in the subject line for faster routing.